The best approach to quality management of design deliverables is to use a framework for Design & Delivery Assurance that produces a measurable set of assurance reports on a periodic basis. The quality is assessed against a set of design artefacts and ensuring a comprehensive set of quality assurance checklists have been implemented and that change requests are being assessed.

In this article we outline best practice on what constitutes a high quality E2E solution design.

Edge computing places content, data and processing closer to the applications, things and users that consume and interact with them. Edge computing complements legacy clouds. Technology leaders must be ready for this new edge revolution. In this article, we will explore… • What edge computing is, and which technologies help shape it • How edge computing can be beneficial • What the future holds for the edge and the cloud

There is nothing more important right now, than being able to keep the level of service required to support remote working. As an organisation matures, it inevitably becomes necessary to integrate its ITSM system with another, such as that of a vendor or a customer. This type of integration is known as eBonding, and allows for the seamless exchange of Incident, Change, Problem, and Service Request information.