We sat down with Lester Thomas, Chief IT Systems Architect at Vodafone Group, and asked him a series of questions about his experiences with, and opinion on the use of AI, Machine Learning and analytics in Telecoms.

In this article, we outline the ways in which Telcos can turn their data into cash, with some examples of how some network providers are accessing new revenue streams, providing more than just connectivity services.

We sat down with Lester Thomas, Chief IT Systems Architect at Vodafone Group, and asked him a series of questions about his experiences with, and opinion on the use of AI, Machine Learning and analytics in Telecoms.

In this article, we explain the importance of process mining, and the steps involved in it. We have also compiled a list of software that businesses can use for process mining, comparing their capabilities and the ways in which they can be deployed.